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Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.
The post Salesforce Aims to End the ‘Frankenstein’ Contact Center With Agentforce appeared first on TechRepublic.
Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.
The post How Mitel Is Applying AI to Modernize Customer Experience appeared first on TechRepublic.
New AI startup ReadingMinds has found a way to upgrade sentiment analysis to distinguish what a customer says from how they say it.
The post The Startup Teaching AI to Hear Your Feelings, Not Just Your Words appeared first on TechRepublic.